So this is what customer service is all about. I went through their Express Service to get an oil change and tire rotation. Got there, they jotted down some quick info and was told that they were going to try to be done as quick as possible. I headed to the waiting area which is awesome, sat down, attended to a call, then the rep who jotted down the info came to me with the inspection and proceeded to finish the work. We headed to the pick up area, took care of what I owed and I was on my way. In and out, best experience.