My dealings w/ H. H. actually had to do w/ a car my mom had purchased from them back in 2003. It was an 04’ Honda and her warranty had passed by over a yr . Her problem developed after having the car approx. 3 yrs. , it was the paint job and it started to flake badly and progressively worsened unfortunantly she allowed the warranty period to pass by with out resolving this issue. During a regular service maintenance visit I decided to go into the Service Dept. and see if we might still have some sort of recourse with our paint issue. This is when I first was introduced to Mr. Jeff Dahl ( Parts and Service Director ) . He came out and closely inspected the damaged paint ( knowing that the Warranty had by this time expired ) . Without hesitation expressed his concern and added his disire to escalate the issue , as something he felt that H.H. Regional Mgm should see. After this took place, they asked me to get an estimate for the repairs needed to correct the paint which we did. They got back to us and let us know that the Honda Corp. declined to assist us in this matter but that they ( Howdy Honda ) felt as though something should be done on their part to help us out and in a good faith gesture offered us $2000 towards a paint job. I happened to have a close friend here in austin whose in the autobody repair professional, and Honda had no problems with me allowing this friend to perform the work. I can’t tell you how shocked I am that all of this played out like it did. I would definitely support and reccomend Howdy Honda’s Service Dept. to anyone that might find them selves in need of honest work for their car, and fair pactices during negotiating a resolution for their problems they may encounter.
I didn’t get my civic here, but get it serviced here and will never take it anywhere else! The service dpt has the nicest, most helpful, and caring staff. They never push for unnecessary service and are VERY supportive. I’ve also never waited long at all, even when they’re packed full.
You guys/gals kick ass
I want to start off by saying this is one of the best dealerships out there!!! (and I have been to a lot!). I currently have a Honda and when I have to take it in to get serviced I do not dread it. I know the sales men are not going to be pushy and annoying if I decide to walk around the floor and browse over the newest cars. They provide food in the morning if you are waiting PLUS two fridges full of every drink you could imagine from soda to juice to water and of course coffee… but what makes this so fantastic is the customer service. There is a man that sits by all the service men and he is what makes visiting Howdy Honda so nice. He is kind, warm, helpful and genuinely in a great mood every time and it is contagious! As far as service goes, it has been fantastic! I have the worst luck with cars and that luck did not change when I purchased my Honda. However this dealership and their district manager have gone ABOVE AND BEYOND to make everything right and make sure that I am happy. Another great thing about Honda.. THEY HAVE LONER CARS!!!! Such a small thing that makes a difference! Hope this helps!
You know that feeling of dread? When you just absolutely, positively cannot stand the thought of doing something or talking to someone but know that it’s inevitable so you just cry in the fetal position until you’re absolutely numb before you do whatever you’re dreading to do? Yep, that’s how I am when dealing with any car matter. Especially buying a new car.
One of my biggest “I don’t want to do this please don’t make me, I will kick and scream and you will have to drag me there” moments is buying a new car. I hate car dealerships. I typically hate everything about everyone in a car dealership. I hate the games, I hate the fake smiles and I HATE being ripped off.
Needless to say, when it was time for me to buy a new car (should be a happy moment, right?) I felt this way about it. I knew what I wanted - a 2011 Honda CRV. That’s all I knew. I didn’t know what model, color, etc so I knew the inevitable was about to happen - I had to step foot into a dealership. SHIVER. So, with the hubby in tow, this is what we did. And you know whaaaaaaaaat? It wasn’t that bad at all! The salesman we worked with, Brad Plauche, was a salesman, yes. But he wasn’t nearly as douchey as I suspected him to be and whether or not he was trying to swindle us from the very beginning, it sure didn’t feel that way.
We got to scope out the different models and options available and said we were not going to buy that day but that we’d have to look around more, yadda yadda yadda. Brad did not pull any of the usual tactics of “nobody gets out of here alive” with us. He gave us his card, said he’d follow up with us the following week and that was that. Just like that! We test drove a car, looked at all the options and were able to just freely walk out of the dealership without any brusies or scratches?! Awesome.
Over the next couple of days, we talked to a couple other dealerships in the surrounding area and were not happy with the prices (or the attitude) they were giving us so we ultimately went back to Brad at Howdy. Although they didn’t have the exact car that I wanted on the lot, he was able to get one to me within the next couple of days and signing the paperwork was a breeze.
If I ever buy another Honda, Howdy will definitely be the place I will go!