My dealings w/ H. H. actually had to do w/ a car my mom had purchased from them back in 2003. It was an 04’ Honda and her warranty had passed by over a yr . Her problem developed after having the car approx. 3 yrs. , it was the paint job and it started to flake badly and progressively worsened unfortunantly she allowed the warranty period to pass by with out resolving this issue. During a regular service maintenance visit I decided to go into the Service Dept. and see if we might still have some sort of recourse with our paint issue. This is when I first was introduced to Mr. Jeff Dahl ( Parts and Service Director ) . He came out and closely inspected the damaged paint ( knowing that the Warranty had by this time expired ) . Without hesitation expressed his concern and added his disire to escalate the issue , as something he felt that H.H. Regional Mgm should see. After this took place, they asked me to get an estimate for the repairs needed to correct the paint which we did. They got back to us and let us know that the Honda Corp. declined to assist us in this matter but that they ( Howdy Honda ) felt as though something should be done on their part to help us out and in a good faith gesture offered us $2000 towards a paint job. I happened to have a close friend here in austin whose in the autobody repair professional, and Honda had no problems with me allowing this friend to perform the work. I can’t tell you how shocked I am that all of this played out like it did. I would definitely support and reccomend Howdy Honda’s Service Dept. to anyone that might find them selves in need of honest work for their car, and fair pactices during negotiating a resolution for their problems they may encounter.